Refund & Return Policy
Your satisfaction is important to us….
All products on International Super Value have the Returns & Refund guarantee. Any product bought through the site is protected if the items you received are not as described. All returns must have a ‘Return Goods Authorization’ (RGA) from us.
The following situations are not included:
1. An item you claim is not as described, but the seller can prove that it is.
2. Items are as described, but you no longer want them.
You did not receive your items and forgot to apply for a refund on time (=on-time delivery date + 15 days).
If you agreed with International Super Value to return your item, You will have to pay a shipping fee, as the items in various parts of the words such as USA, Brazil, Canada, UK, Singapore, Malaysia, and China. Different products are manufactured in different locations.
1. Goods that have been taken out of their original packaging cannot be sold again by the seller and can therefore not be returned.
2. Goods should be returned in the exact same
packaging as in which they were received, including accessories, manuals,
invoices, tags, etc.
3. Goods or accessories which show signs of being used or damaged will not be accepted for returns.
4. Goods that have been washed, worn, damaged or had tags removed from, will not be taken back by the seller.
5. Jewelry, watches, accessories, glasses, lingerie or similar products that have been used, customized, carved, changed or damaged can also not be returned.
6. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Consumable goods are not eligible for return.
7. Please note that an RGA number is required for ALL returns Please contact us before return any item to us.
Your feedback and suggestion are welcome….